Do I need Founding Verified to host, travel, or message?
No. Core hosting, messaging, meetups, and references stay free. Founding Verified is an optional supporter layer, not a requirement.
What happens if I cancel Founding Verified?
If the subscription ends, the Founding Verified badge should fall away after Stripe confirms the change, while core hosting, messaging, meetups, and references stay free.
How do I cancel or update payment details?
Once a confirmed supporter subscription is linked to your account, StayHello can send you to Stripe for payment-method updates, cancellation, or checking supporter status. If billing is not linked yet or looks different from what Stripe shows, stay on the free path and use founder review instead.
Is billing self-serve yet?
Partly. Once a confirmed supporter subscription is linked to your account, StayHello can send you to Stripe for payment-method updates, cancellation, or checking supporter status. If the billing page does not open cleanly or the supporter state looks unclear, use founder review instead of forcing a second subscription.
What if supporter billing is not linked to my account yet?
Stay on the free path for now. Billing review is only supposed to open once a confirmed supporter subscription is linked to your account.
What if billing is linked but the billing page still does not open?
If a supporter subscription is already linked but the billing page still cannot reopen cleanly, do not start a second subscription. Stay on the free path and use founder review instead.
What happens if a payment fails?
If Stripe shows a failed or inactive supporter subscription, the Founding Verified badge should fall away after Stripe confirms the change, while core hosting, messaging, meetups, and references stay free.
When should I use founder review instead of Stripe billing?
Use founder review for duplicate charges, refund questions, or anything that looks different from what Stripe shows. If billing feels unclear, stay on the free path and contact [email protected].